Gift service agreement

1. Scope

This agreement applies to gift services made available in Xitang clients. A sender purchases and sends a gift. A recipient is the user associated with the event’s receiving account in the order record.

This agreement supplements the Xitang terms of service. The privacy policy governs personal information, and payment channel rules also apply to payments.

Users must have the legal capacity appropriate to the transaction and authority to use the payment account and funds. Minors require guardian consent for paid transactions.

2. Purchasing and sending gifts

Gifts are voluntary virtual interaction services for expressing wishes on event pages, including gift displays, animations and records. They do not involve physical delivery.

Before paying, confirm the event, recipient, gift and amount. Prices are those on the order confirmation page. Verified transaction records determine payment results.

After successful payment, the platform provides the gift display and record services specified in the order. Closing the page, skipping an animation or failing to watch it fully because of your own network or device does not invalidate an otherwise properly delivered service.

If payment status is unclear, a charge has no gift record or a service fails, contact support with the order number and payment evidence. After verification, the platform will redeliver, correct records or refund as required by law.

3. Revenue allocation and service fees

The platform charges 50% of each gift’s actual paid amount as a service fee, capped at RMB 20 per transaction. The remainder is credited as the recipient’s revenue.

Fees cover gift display, technical support and order management. They are deducted from the gift payment without an additional sender charge. Amounts are settled in RMB fen; fractional fen in the fee calculation are rounded up. The order details show the allocation.

Recipient revenue follows the allocation rules in force when the order is established. Later changes do not apply retrospectively. Unpaid or refunded orders do not generate revenue.

4. Settlement and withdrawals

Gift revenue belongs to the receiving account recorded in the order. Recipients must provide their own valid identity and bank information for withdrawals. Verified order and financial records determine balances and settlement.

The withdrawal threshold is the rule expressly displayed on the application page. The amount received equals the amount requested.

The platform arranges payment after reviewing the application. Timing depends on review, banking and payment channel processing. Incorrect information, account anomalies or disputed transactions may delay processing, with verification or correction requirements explained.

Refunds or payment reversals also reverse the associated revenue allocation. A recipient must return refundable amounts already withdrawn. Withdrawals may be suspended until outstanding amounts are resolved. Each party bears taxes required by law, and the platform fulfills statutory withholding obligations.

5. Refunds

For payment or delivery disputes, request an investigation and provide the order number, payment evidence and a description of the issue.

The platform verifies and handles duplicate or incorrect charges, failure to provide an agreed service, unauthorized payments, spending by minors and other refunds required by law.

Approved refunds are generally returned through the original payment method, with gift records and revenue adjusted accordingly. Receipt timing depends on the payment channel.

6. Responsibility and disclaimers

The platform supplies gift technology and order services. It does not guarantee an event’s authenticity, whether it takes place, or a recipient’s private promises or ability to perform them. The parties must resolve event or private-agreement disputes under applicable law. The platform assists lawful investigations.

The responsible party bears losses under law arising from incorrect information, disclosed account or payment credentials, or improper actions. The platform does not guarantee private transfers, cashback or transactions outside the platform.

For delays or interruptions caused by force majeure, communications failures or third-party banking or payment issues, the platform takes reasonable corrective action and bears responsibility according to applicable law and each party’s fault.

Nothing here excludes liability for property damage caused by the platform’s intentional misconduct or gross negligence, personal injury, or any other liability that law does not permit to be excluded.

7. Acceptable use and information protection

Do not use gifts for fraud, money laundering, gambling, cash-out schemes, fabricated transactions or other unlawful conduct. Do not impersonate others or induce or force spending.

For suspected unlawful or anomalous transactions or valid complaints, the platform may investigate, restrict transactions or defer withdrawals as necessary under law, while providing explanations and an appeal channel.

Gift nicknames, gifts and sending records may be displayed to recipients or event visitors according to event features. Identity and bank information is used only for verification, settlement, risk control and legal obligations, and is not displayed in public gift records.

8. Other terms

The platform publishes updates required by business or legal changes. Material changes to fees, allocation or other rights are notified in advance as required, with renewed consent where necessary. Ending the service does not affect the handling or settlement of existing orders and lawful revenue.

This agreement is governed by the laws of mainland China. Disputes should first be negotiated. If unresolved, they may be brought before a people’s court with jurisdiction under law.

For orders, revenue allocation, withdrawals, refunds or complaints, use the support channels published in Xitang.